ICT Weekly Titbits - How to Get Help Quickly

ICT Weekly Titbits - How to Get Help Quickly

1. Do you know that you can send your ICT related requests through email to the online helpdesks?  ICT has created an online Helpdesk for every College/Campus where you can send your ICT related inquiries. You need not walk physically to the ICT Office in your campus. Click on the link to access the list of campus ICT helpdesk emails 

ICT Campus Office location and Helpdesk emails

2. Do you know that each campus has an ICT office, User Support office (see below)? Operational hours are Monday – Friday 8:00a.m. to 5:00 p.m. Your campus ICT office is enabled to resolve your college issues locally. Therefore, you do not need to go to the main campus ICT office or Chiromo ICT Centre (unless you are based at the main campus) as they might not have the necessary information for your college to help you on time. Click on the link to access the list of  ICT Campus offices locations 

  ICT Campus Office location and Helpdesk emails  

3. Do you know that for any issues/inquiries related to your Telkom bundles line, there is a dedicated Office that handles this?  Send your inquiries to customercare@uonbi.ac.ke or call 0204916413/4

4. Do you know that for your academic-related inquiries e.g. course registration, student portal login issues etc, there exist Faculty/School online helpdesksYour Faculty/School Administrators will attend to any issues sent to the Faculty/School Helpdesk email (see table below).   Click on the link to access the list of  Faculty/Schools helpdesk emails 

Faculty/School helpdesk emails 

Additional information for self-service on ICT services is available on the ICT WiKi webpage below.

You can also visit our Frequently Asked Questions (FAQs) on the link below


In the ICT Centre, we are guided by our service charter that is the intent of our commitments to provide the best possible standard of service to our customers. 

Kind regards.